Rios Health Plan has created this Privacy Policy to demonstrate our firm commitment to privacy and to disclose our practices in gathering, using, and disclosing personal information in connection with this website, www.rioshealthplan.org.

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 “Personal information” is information about a person that includes identifying information about that person. Although there are links from this site to other websites, this Privacy Policy applies only to this site and not to websites operated by others. For example, if you “click” on a link to the website of another organization, the “click” takes you out of our Site. We are not responsible for the content or privacy practices of other websites.

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1. Openness. We follow a general policy of openness regarding our privacy practices. This Privacy Policy sets out the fair information practices that govern the collection, maintenance, use, and disclosure of personal information about visitors to this Site.

2. Revisions to the Privacy Policy. We may revise this Privacy Policy occasionally as we add new features or as laws change that may affect our services. Suppose we make material changes to this Privacy Policy. In that case, we will post a new version number at the beginning of this Privacy Policy, consisting of the date (year, month, and day) the Policy was last revised so that you can tell when it was last changed.

3. Collection of Personal Information. Except as disclosed in this Policy, we do not collect personal information about visitors to this site.

4. Web logs. We maintain standard Web logs that record data about all visitors who use this site. These logs may contain:

• The Internet domain from which you access this site (e.g., aol.com, abc.org).

• Your Internet Protocol (IP) address. When you surf the Internet, your computer is automatically assigned a number that acts as its IP address. Your IP address is static (always stays the same) or dynamic (occasionally changes). A static IP address may be identifiable to you, while a dynamic address is usually not identifiable.

• The type of browser and operating system you use.

• The date and time you visited the Site.

• The pages that you saw on this site.

• The address of the website you linked here from.

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a. We use web log information to help us design our site, identify popular features, and make the site more useful for visitors. Web logs are recorded in sequential files, and we do not usually try to identify individuals from web logs or use web logs to gather information about individuals. However, we may use Web logs to identify any person attempting to break into or damage our Site, and we may share Web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.

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b. Internet Cookies. We may place Internet “cookies” on visitors’ computer hard drives. Internet cookies save data about individuals, such as their name, username, and the pages they visit on our Site. When a visitor with one of our cookies on their computer revisits our site, we can recognize that computer and tailor our site to be more helpful and efficient for that visitor. Also, cookies help us provide streamlined services and document our site visitors' transactions. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this site may not work correctly.

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c. Visitor /Customer Requests for Information. If you ask a question or make a request through this website, we may store your message and our response for a while. We may also use this information and any information you give to us in response to a survey on the site to send you information about newsletters offered by the Health Plan, promotional events and upcoming programs at the Health Plan; notices of enhancements to our Health Plan services; additional surveys; and to send you an e-mail version of our physician directory.

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d. Choice/Opt-Out. At the point where we request information about you as a visitor, our site provides users with the opportunity to opt out of receiving communications with us. If you are requesting an appointment online, purchasing gift shop items, or making a donation, we may need to contact you to expedite your request.

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4. Access, Correction, Deletion and Data Integrity. Requests to access, correct, or delete personal information may be submitted using our contact information from Section 9 of this Policy. Please note that we do not consider web log information personal information. Also, we may be unable to delete or revise information about you that we have relied upon to provide services to you or that we are legally required to maintain.

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5. Use and Disclosure of Personal Information. We do not sell or rent personal information about visitors to this site. We do not use or disclose personal information obtained through this site except as expressly described in this Policy.
a. Uses. We use information obtained from weblogs, cookies, and visitor requests for the purposes described in Section 3 of this Policy. We also use personal information obtained from this site to respond to requests, improve our services, and demonstrate the quality of our services to our auditors and government agencies that oversee the Health Plan and for the additional purposes described in subsection “b” below.
b. Disclosures. The Health Plan may disclose personal information to any person performing audits, legal, operational, or other services for the Health Plan. Whenever possible, the Health Plan will require any recipient of personal information to agree in writing to use the information only for the purpose it was disclosed and to destroy or return it when no longer needed.

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We may disclose personal information when required by a subpoena, court order, or search warrant. Except when deemed by the Health Plan to be infeasible, the Health Plan will notify the individual of a subpoena, court order, or search warrant for the individual’s information by e-mail using the e-mail address (if any) provided to the Health Plan.

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Rios Health Plan may disclose personal information as it deems appropriate to protect an individual's safety, conduct an investigation related to public safety, or report an activity that appears to violate the law.

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Rios Health Plan may disclose personal information to protect the security and reliability of this website and the Health Plan and take precautions against liability.

The Health Plan may disclose personal information to any successor in interest (any company or organization that purchases or otherwise takes over the Health Plan’s assets).

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6. Public Forums. Occasionally, this site may contain message boards and/or newsgroups (“Forums”). Please remember that any information disclosed in these areas becomes publicly available. You should exercise caution when disclosing your personal information in these areas. The Health Plan does not maintain or routinely monitor information posted on any message board or newsgroup on our Site; however, it reserves the right to remove inappropriate postings.

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7. Security. Rios Health Plan protects the personal information collected from this site by using industry-standard security precautions against loss and unauthorized access, destruction, use, modification, or disclosure of that information. The Health Plan complies with the security safeguards detailed in its computer security policies and procedures and routinely monitors compliance. When credit cards and other financial details are transmitted over the Internet, we use industry-standard SSL (secure socket layer) encryption to protect that information.

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8. Children. Rios Health Plan does not intend to collect personal information from children under 18. The website’s services are directed at adults, and therefore, it is intended for use by adults only. No information should be submitted to or posted on this website by users under 18.

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9. Questions, Complaints, or Requests to Change Information. If at any time you wish to contact us with a question or complaint or to exercise any of the rights set out in this Privacy Policy, or if you want to change any information collected by us, you may do so by contacting us by e-mail, telephone, fax, or U.S. Mail, using the information set out below:

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Send an email here.

Toll Free: 844-604-RIOS(7467)

O: 951-923-2300

F: 951-923-2321

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